Ivey's recognizes that artificial intelligence tools may be useful in helping team members work more efficiently, improve communication, summarize information, generate ideas, and support certain business tasks. At the same time, AI tools must be used thoughtfully, responsibly, and in a manner consistent with Ivey's values, policies, and commitment to customers, team members, and the company.
AI should be treated as a tool to assist with work, not as a replacement for good judgment, personal responsibility, or management decision-making. Team members remain responsible for the accuracy, appropriateness, confidentiality, and quality of any work product created with the assistance of AI.
Ivey Lumber AI Principles
1. AI should augment judgment, not replace it. AI can draft. Humans decide.
AI may assist by:
- Drafting customer emails
- Suggesting reorder quantities
- Summarizing meetings
- Proposing documentation or first drafts
- Organizing notes, outlines, or ideas
- Improving grammar, clarity, or tone
However, AI does not make final business, personnel, purchasing, or customer commitment decisions. For example:
- Managers make personnel decisions.
- Buyers make final purchasing decisions.
- Salespeople own customer commitments.
- Supervisors and managers review and approve important documentation.
- Team members remain accountable for the work they submit, send, approve, or rely upon.
If a decision could materially affect a team member, customer, vendor, safety issue, legal matter, or significant dollar amount, a human manager or authorized decision-maker must review and approve it.
Team members may use approved AI tools for appropriate business purposes, such as drafting or improving written communication, summarizing non-confidential information, brainstorming ideas, organizing notes or outlines, creating first drafts of general business content, improving grammar/clarity/tone, and learning about general concepts or processes.
Team members must not enter confidential, sensitive, proprietary, customer, vendor, financial, personnel, payroll, medical, legal, or nonpublic company information into any AI tool unless the tool has been approved by Ivey's for that specific use.
Examples of information that should not be entered into unapproved AI tools include, but are not limited to:
- Customer names, account information, purchase history, pricing, or payment information
- Team member personal information, disciplinary records, payroll information, medical information, or employment records
- Vendor pricing, contracts, rebates, or negotiation details
- Financial reports, margins, budgets, forecasts, or nonpublic business results
- Trade secrets, internal processes, passwords, access credentials, or proprietary company information
- Legal documents, claims, investigations, or privileged communications
AI-generated content must be reviewed carefully before it is used, shared, published, or relied upon. AI tools may produce inaccurate, incomplete, biased, outdated, or misleading information. Team members are responsible for verifying information and ensuring that any AI-assisted work is accurate, professional, and appropriate for the intended use.
AI may not be used to make final employment decisions, including decisions related to hiring, discipline, promotion, pay, scheduling, performance evaluation, termination, or other terms and conditions of employment, unless specifically approved by Ivey's and reviewed for compliance with applicable law.
AI may not be used to impersonate another person, create misleading communications, falsify records, generate deceptive content, bypass company policies, avoid required approvals, or perform work in a way that violates Ivey's standards of ethics and conduct.
Team members should be transparent with management when AI is used in a way that materially contributes to business documents, customer-facing content, policies, reports, or other important work product. Managers may require review, revision, or approval of AI-assisted work before it is used.
Use of AI must comply with all other Ivey's policies, including policies related to confidentiality, non-disclosure, computer and email usage, internet usage, business ethics, harassment, discrimination, social media, workplace monitoring, and protection of company property.
Team members who are unsure whether a particular AI tool or use is appropriate should ask their supervisor, management, or Human Resources before using it.
Misuse of AI tools, including unauthorized disclosure of confidential information, reliance on inaccurate AI-generated content, or use of AI in a way that violates company policy, may result in disciplinary action, up to and including termination of employment.